Bakery Team Member
4 weeks ago
We are seeking a skilled Bakery Team Member - Customer Experience Specialist to join our team at City Market. In this role, you will be responsible for creating an outstanding customer experience through exceptional service, establishing and maintaining a safe and clean environment, and assisting the department manager in reaching sales and profit goals.
Responsibilities- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, sign, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal, and special ads.
- Maintain an awareness of inventory/stocking conditions, note any discrepancies in inventory.
- Adhere to all local, state, and federal health and civil code regulations.
- Ensure that all current merchandising, customer service, labor control, expense, and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Report all safety risks, or issues, and illegal activity, including: robbery, theft, or fraud; notify management of customer or employee accidents.
- Ability to handle stressful situations.
- Knowledge of basic math.
- Effective communication skills.
- Desired: Second language - speaking, reading, and/or writing.
City Market, based in Colorado, merged with The Kroger Company in 1983. Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah, and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.
BenefitsWe offer a full plate of benefits that promote your physical, emotional, and financial well-being, including:
- Competitive health care and retirement benefits.
- Paid time off, such as vacation, sick leave, and parental leave.
- Mental and emotional support resources through our Employee Assistance Program.
- Associate discount.
- Tuition assistance, college scholarships, and educational leave of absence.
- Robust internal training and development resources to grow your career.
We strive to create a welcoming and engaging environment where you'll love to work. If you are interested in becoming a valued member of our team, we encourage you to apply.
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