Bilingual Customer Service Representative

4 weeks ago


Brentwood, Tennessee, United States Staff My Agency Full time
Customer Service Representative - Bilingual

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Responsibilities:
  • Establish and maintain strong relationships with customers through effective communication and issue resolution.
  • Respond to customer inquiries and provide accurate information about insurance products and services.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.
  • Stay up-to-date on product knowledge and industry developments to provide expert advice to customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Bilingual in Spanish and English.
  • Property and Casualty license (must be able to obtain).
What We Offer:
  • Competitive hourly pay ($14-$17 per hour based on experience and insurance licenses).
  • Monthly and annual bonuses.
  • Commission-based on performance and results.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience and growth opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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