Luxury Reservations Agent

1 month ago


Westerly, Rhode Island, United States Ocean House Management Full time
About the Role

We are seeking a highly skilled and customer-focused Luxury Reservations Agent to join our team at Ocean House Management. As a key member of our Destination Services team, you will be responsible for providing exceptional service to our guests, navigating incoming call volume, and ensuring seamless reservations and guest experiences.

Key Responsibilities
  • Answer incoming calls in a polite, pleasant, and professional manner
  • Learn and navigate company operating systems to document and schedule guest requests and reservations
  • Assist in managing guest requests via shared Destination Services inboxes
  • Attend monthly trainings and engage in department and self-growth
  • Learn, understand, and properly execute privacy standards
  • Represent the Company with a positive attitude and professional attire
  • Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs
Requirements
  • High School Diploma, GED or comparable certification
  • Experience in a call center or administrative role preferred
  • Experience in a guest-facing service role preferred
  • Luxury hospitality experience preferred
  • Fluency in English both verbally and in writing
  • Ability to perform job functions with attention to detail, speed, and accuracy under pressure


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