Luxury Reservations Agent
1 month ago
We are seeking a highly skilled and customer-focused Luxury Reservations Agent to join our team at Ocean House Management. As a key member of our Destination Services team, you will be responsible for providing exceptional service to our guests, navigating incoming call volume, and ensuring seamless reservations and guest experiences.
Key Responsibilities- Answer incoming calls in a polite, pleasant, and professional manner
- Learn and navigate company operating systems to document and schedule guest requests and reservations
- Assist in managing guest requests via shared Destination Services inboxes
- Attend monthly trainings and engage in department and self-growth
- Learn, understand, and properly execute privacy standards
- Represent the Company with a positive attitude and professional attire
- Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs
- High School Diploma, GED or comparable certification
- Experience in a call center or administrative role preferred
- Experience in a guest-facing service role preferred
- Luxury hospitality experience preferred
- Fluency in English both verbally and in writing
- Ability to perform job functions with attention to detail, speed, and accuracy under pressure
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Luxury Reservations Agent
1 month ago
Westerly, Rhode Island, United States Ocean House Management Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Luxury Reservations Agent to join our Destination Services team at Ocean House Management. As a key member of our team, you will be responsible for providing exceptional service to our guests, navigating incoming call volume, and ensuring seamless reservations and guest experiences.Key...
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Front Office Manager
2 months ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeJob Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a luxury resort and member of Relais & Châteaux. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key...
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Concierge
3 weeks ago
Westerly, Rhode Island, United States Ocean House Management Full timeJob Title: ConciergeJoin the Ocean House Management team as a Concierge and be part of a dynamic and luxurious resort experience. As a Concierge, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Communicate effectively with guests and colleagues in a professional...
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Guest Relations Ambassador
2 months ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeJob Title: Guest Relations AgentWe are seeking a highly skilled Guest Relations Agent to join our team at Ocean House and Watch Hill Inn in Westerly, RI.Job Summary:The Guest Relations Agent will be responsible for providing exceptional guest service, ensuring a warm and welcoming experience for our guests, and exceeding their expectations.Key...
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Restaurant Host
1 month ago
Westerly, Rhode Island, United States Ocean House Management Full timeJob Title: Restaurant HostJoin the Ocean House Management team as a Restaurant Host and be part of a dynamic and fast-paced environment. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional dining experience.Key Responsibilities:Provide warm and welcoming greetings to guests, ensuring a pleasant...
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Front Office Manager
1 month ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeJob Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a luxury resort and member of Relais & Châteaux. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key...
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Front Office Manager
3 weeks ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeJob Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a Forbes 5-Star property. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and supervising a team of front desk staff.Key...
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Restaurant Director
3 weeks ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeDirector of RestaurantsJoin our esteemed team at Relais & Châteaux as we seek a highly skilled and experienced Director of Restaurants to lead our culinary operations. As a key member of our management team, you will be responsible for overseeing the daily activities of our restaurants, bars, and room service, ensuring exceptional food and beverage quality,...
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Restaurant Director
1 month ago
Westerly, Rhode Island, United States Relais & Châteaux Full timeJob Title: Restaurant DirectorRelais & Châteaux is seeking a highly experienced and skilled Restaurant Director to join our team. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurants, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Direct the functions...
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Luxury Reservations Agent
1 month ago
Westerly, United States Ocean House Management Full timeOcean House Management Luxury Reservations Agent A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites and 9 private villa vacation homes. 12,000 square foot OH! spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options...
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Guest Relations Agent
2 months ago
Westerly, United States Relais & Châteaux Full timeCompany DescriptionGuest Relations AgentA Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel...
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Group Director of Sales
2 weeks ago
Westerly, United States Relais & Châteaux Full timeJob DescriptionThe Group Director of Sales & Marketing is responsible for developing and soliciting business from all markets to ensure the necessary bookings needed for a successful and profitable operation for the Ocean House Management (OHM). This role oversees the key areas of Group Sales, Leisure Sales, Revenue management, Reservations, Catering and...
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Réceptionniste (H/F)
2 months ago
Westerly, United States Relais & Châteaux Full timeEntreprise :Guest Relations Agent A Collection Unlike Any OtherThe Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5...
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Restaurant Host
2 months ago
Westerly, United States Ocean House Management Full timeWeekapaug Inn Host A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa....
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Director of Sales and Marketing
4 days ago
Westerly, United States Ocean House Full timeCompany Description Ocean House Collection Group Director of Sales & Marketing A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms and 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean &...
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Director of Sales and Marketing
3 months ago
Westerly, United States Relais & Châteaux Full timeCompany Description Ocean House Collection Group Director of Sales & Marketing A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms and 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean &...
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Sales Account Manager
5 months ago
Westerly, United States Relais & Châteaux Full timeEntreprise :Ocean House CollectionGroup Director of Sales & Marketing A Collection Unlike Any OtherThe Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms and 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a...
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Director of Sales and Marketing
2 weeks ago
Westerly, RI, United States Ocean House Full timeJob SummaryThe Group Director of Sales and Marketing is responsible for developing and soliciting business from all markets to ensure the necessary bookings needed for a successful and profitable operation for the Ocean House Management (OHM). This role oversees key areas including Group Sales, Leisure Sales, Revenue management, Reservations, Catering and...
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Contract manager
2 months ago
Westerly, United States Relais & Châteaux Full timeEntreprise :Ocean House CollectionFRONT OFFICE MANAGER - Ocean House A Collection Unlike Any OtherThe Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property features 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000...
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Manager de restaurant
2 months ago
Westerly, United States Relais & Châteaux Full timeEntreprise :« Rejoindre Relais & Châteaux, c'est profiter d'une opportunité unique d'élargir vos horizons tout en nourrissant votre talent.Que vous souhaitiez construire une véritable carrière à nos côtés ou recherchiez un poste saisonnier, vous découvrirez des maisons de caractère, toutes unies par la défense de nos valeurs d'hospitalité,...