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Local Service Operations Supervisor
2 months ago
Position Summary:
The Field Service Manager plays a crucial role in overseeing the local Service Operations with minimal supervision. This position is primarily office-based but includes responsibilities that extend into the field.
Key Responsibilities:
- Oversee daily functions of the service department.
- Develop and implement schedules to fulfill daily customer obligations while ensuring proper execution.
- Assess workload and staffing to meet customer needs efficiently.
- Guarantee timely project completion within budget and to customer satisfaction.
- Manage subcontractors, including site evaluations, quality assurance, and order processing.
- Conduct daily inspections and inventory checks of service vehicles.
- Lead initiatives for the growth of the service department.
- Uphold and reinforce company policies and procedures.
- Exhibit flexibility and adaptability in response to changes.
- Ensure adherence to company standards and regulations.
- Champion the ADVANCE Technician Training Program within the division.
- Foster a culture of continuous improvement and employee engagement.
- Perform additional duties as assigned.
Required Skills and Qualifications:
- Ability to apply sound judgment in interpreting policies and procedures.
- Engage with external contacts to resolve recurring yet non-routine issues.
- Possess strong interpersonal skills to effectively communicate with all levels of staff.
- Demonstrate planning and problem-solving abilities necessary for addressing job-related inquiries.
Leadership Attributes:
At DuraServ, success in this role requires the following competencies:
Proactive Action ● Effective Communication ● Customer-Centric Approach ● Quality Decision-Making ● Results-Driven ● Accountability ● Trust Building ● Commitment to Self-Improvement
Supervisory Duties:
- This role does not entail supervisory responsibilities.
Work Environment:
This position involves a combination of office and fieldwork, classified as essential, with expectations to report to work under various conditions.
Travel Requirements:
- This role necessitates planned business travel.
Education and Experience:
- A high school diploma or equivalent is required; a Bachelor's degree is preferred. Experience in the dock and door industry is advantageous.
- Must obtain forklift and scissor lift certifications within 30 days and complete OSHA 30 certification training within 60 days of hire.
- Customer service orientation is essential.
- Demonstrated leadership experience is preferred.
- Strong oral and written communication skills are necessary.
- Active listening and effective situational assessment skills are required.
- Attention to detail is critical.
Proficiency in Microsoft Windows and Office Suite (Excel, Word, Teams) is preferred.
Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may change or new ones may be assigned at any time.
EEO Statement:
DuraServ is an equal opportunity employer, committed to providing equal employment opportunities to all team members and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
