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ISP Support Specialist

2 months ago

Davenport, Iowa, United States TEKsystems Full time
About the Role

We are seeking a highly skilled and motivated ISP Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing world-class external customer support to our Internet Service Provider clients.

Key Responsibilities
  • Technical Support: Provide technical support to customers via phone, email, and chat, resolving issues related to internet, cable, and modems.
  • Ticket Management: Manage a high volume of tickets, ensuring timely and effective resolution of customer issues.
  • Client Account Management: Learn and support multiple client accounts, navigating complex computer systems to provide optimal customer experiences.
  • Documentation and Record-Keeping: Accurately document and record phone calls within multiple ticketing systems.
  • Team Collaboration: Provide backup assistance to other Technical Support Representatives and participate in team efforts to achieve shared goals.
Requirements
  • Technical Skills: Proficiency in technical support, troubleshooting, and problem-solving.
  • Communication Skills
  • Time Management: Ability to manage multiple tickets and prioritize tasks effectively.
  • Teamwork: Collaborative mindset and ability to work effectively in a team environment.
What We Offer
  • Competitive Salary: $31,000 annually, with opportunities for growth and advancement.
  • Benefits Package: Comprehensive benefits, including medical, dental, and vision insurance, as well as 401(k) retirement plan and life insurance.
  • Professional Development: Opportunities for training and professional development to enhance technical skills and career growth.