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Automotive Service Consultant

2 months ago


Chesapeake, Virginia, United States Cavalier Mazda Full time
Job Overview

Position: Service Writer

Are you an experienced Service Advisor with a dedication to providing outstanding customer experiences? Cavalier Mazda is seeking a professional like you to enhance our team.

At Cavalier, we emphasize superior customer service and a supportive workplace culture. Our employees benefit from comprehensive training programs, a vibrant atmosphere, and numerous opportunities for career progression. We are committed to fostering your professional development, as we believe that satisfied employees contribute to satisfied customers.

Benefits of Working at Cavalier Mazda:

  • Competitive Medical, Dental, and Vision Coverage
  • 401(k) Retirement Savings Plan
  • Extensive Training Opportunities
  • Basic Life Insurance Coverage
  • Flexible Work Schedules
  • Career Advancement Opportunities
  • Work-Life Balance Initiatives

Primary Responsibilities:

  • Provide exceptional customer service and keep clients informed about their vehicle's status.
  • Coordinate repair processes with team leaders to ensure timely completion.
  • Oversee service orders and manage the flow of the Drive Lane.
  • Ensure a positive customer experience, leaving clients satisfied.
  • Offer concierge-level support for all customer inquiries.
  • Effectively allocate tasks among technicians and ensure their time is utilized efficiently for service customers.
  • Maintain a high Customer Success Index.
  • Assist in diagnosing vehicle issues and procure necessary parts.
  • Manage warranty claims and supervise service department personnel.
  • Adhere to company policies and promote compliance with relevant laws and regulations.
  • Encourage positive employee relations and maintain effective communication with the factory.

Required Qualifications:

  • At least 3 years of experience as a Service Advisor in an automotive dealership, preferably with domestic brands.
  • Strong organizational abilities and a personable demeanor.
  • Demonstrated capability to lead others and work independently.
  • Excellent time management and communication skills.
  • A proven track record of service and sales achievements.
  • A collaborative and self-driven attitude.
  • A valid driver's license and a clean driving record.
  • Professional appearance and grooming.

If you are eager to advance your career with a company that prioritizes your growth and success, we encourage you to consider this opportunity.

Cavalier Mazda is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.