Sales Support Team Member
4 weeks ago
Job Summary:
The Sales Support Team Member plays a vital role in maintaining and expanding Joe Van Gogh's wholesale relationships. This position involves visiting customer accounts, assisting with deliveries, and participating in grocery demos. The ideal candidate should be able to work independently, have excellent communication skills, and be able to think creatively to build internal sales of seasonal coffees and allied products.
Key Responsibilities:- Assist in the onboarding process of wholesale customers by providing training and building rapport with account leadership.
- Schedule and complete regular on-site visits to document equipment specs, product quality, and other details in the CRM.
- Brainstorm and test strategies to build internal sales of seasonal coffees and allied products, highlight new product releases, and encourage training participation.
- Work with the Sales Team to create wholesale program structures to improve efficiency and performance metrics.
- Act as a liaison for customers in our growing ecosystem.
- Help coordinate and participate in grocery demos.
- Assist with deliveries.
- 36 – 40 hours per week.
- Exceptional interpersonal and customer service skills.
- Demonstrated ability to communicate and collaborate effectively.
- 1+ years of specialty coffee experience.
- Strong motivation and ability to work independently.
- Demonstrated teaching ability, passion for helping others learn.
- Time management skills and flexibility in prioritization.
- Criminal background check as required by JVG's institutional partners.
- Ability to work weekends and on call.
- Some out-of-town travel required.
- Reliable transportation and a valid NC Driver's License.
- Prolonged, frequent ingestion of coffee and tea.
- Prolonged periods of time on feet.
- Ability to lift 50+ pounds.
- Requires significant driving to and from customers' accounts.
- Excels in Collaborative Environments
- Outgoing
- Flexible
- Willingness to go the extra mile
- Creative Problem Solver
- People person
- Patient
- Innovative
- eagerness to learn the ins and outs of the specialty coffee industry.
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