Product Information Specialist
2 days ago
We are seeking a highly skilled Product Information Specialist to join our team at Grayers America Inc. As a key member of our customer support team, you will be responsible for delivering expert product knowledge and support to our customers.
Main Responsibilities:
- Provide detailed product information and demonstrations to customers
- Resolve product-related issues and concerns through effective troubleshooting and collaboration with internal teams
- Document and update customer records to reflect interactions and resolutions
- Maintain a comprehensive knowledge base of products and services to ensure informed support
- Develop and deliver product training and educational content to internal teams
Requirements:
- 2+ years of experience in product-related roles, preferably in sales or service environments
- Excellent communication and interpersonal skills, with a focus on product knowledge and customer satisfaction
- Ability to work independently, prioritizing tasks and managing multiple requests
- $60,000 - $70,000 per annum, based on location and experience
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