Product Information Specialist

2 days ago


New York, New York, United States Grayers America Inc Full time
Job Description

We are seeking a highly skilled Product Information Specialist to join our team at Grayers America Inc. As a key member of our customer support team, you will be responsible for delivering expert product knowledge and support to our customers.

Main Responsibilities:

  • Provide detailed product information and demonstrations to customers
  • Resolve product-related issues and concerns through effective troubleshooting and collaboration with internal teams
  • Document and update customer records to reflect interactions and resolutions
  • Maintain a comprehensive knowledge base of products and services to ensure informed support
  • Develop and deliver product training and educational content to internal teams

Requirements:

  • 2+ years of experience in product-related roles, preferably in sales or service environments
  • Excellent communication and interpersonal skills, with a focus on product knowledge and customer satisfaction
  • Ability to work independently, prioritizing tasks and managing multiple requests
  • $60,000 - $70,000 per annum, based on location and experience


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