Application Systems Specialist
1 week ago
Job Summary:
The Application Analyst III plays a critical role in evaluating system and user requirements to understand requests and changes. This position provides support for clinical applications, utilizing analytical and leadership skills to promote system optimization, best practices, and reduce manual solutions.
Key Responsibilities:
- Utilize in-depth knowledge of athenaOne to efficiently troubleshoot application and workflow-related problems.
- Employ problem-solving skills to address issues and support end-users, escalating issues as necessary to vendors and management.
- Act as a liaison with department leaders, providers, and end-users to assist with questions, concerns, and issues related to athenaOne.
- Develop Knowledge Base articles for future issue resolution.
- Understand and promote improvement through systems integration, identifying and implementing integrations to reduce manual workflows and workarounds.
- Evaluate application implementations and configurations to determine if the organization is maximizing capabilities and modules available.
- Attend training for clinical applications and seminars as needed to stay current on healthcare systems, regulations, and best practices.
- Research best practices to continuously improve processes for providing application support and implementation services.
- Participate in after-hours call rotation and prepare status reports for IT Management.
Requirements:
- Bachelor's Degree in a related field required.
- 6-8 years of related experience required, 8-10 years of experience preferred.
OrthoIndy is an Equal Opportunity Employer.
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