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Retail Banking Specialist
2 months ago
We are seeking a highly skilled and motivated Retail Relationship Banker to join our team at BMO Financial Group. As a Retail Relationship Banker, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.
Key Responsibilities- Provide personalized banking solutions to customers, including everyday banking, retail investments, and lending solutions.
- Identify customer needs and provide advice and guidance on financial solutions that meet their needs.
- Work collaboratively with the branch team to deliver a seamless customer experience and achieve business objectives.
- Act as an originator of consumer loans, requiring a Federal registration with the Nationwide Mortgage Licensing System and Registry.
- Proactively engage with existing customers and prospects to grow loyalty and identify immediate and future opportunities.
- Support customer transactions needs based on customer traffic and provide advice and guidance on available digital and self-serve options.
- Engage customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
- Address questions and resolve issues raised through consumer credit audits and quality checks.
- Apply the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio.
- Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank's policies and procedures.
- Typically between 3 years of relevant experience and post-secondary degree in a related field of study, or an equivalent combination of education and experience.
- Registration to sell investment products completed, as appropriate for the jurisdiction.
- Appropriate lending qualifications and designations.
- Working knowledge of personal and small business customer needs and solutions.
- Working knowledge of retail investments and lending products.
- Experience in financial services is an asset.
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
- Passionate commitment to helping our customers.
- Drive to deliver a personal customer experience.
- A focus on results and the ability to thrive in a consultative sales and team-based environment.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
BMO Financial Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
As a member of our team, you will have access to a range of benefits, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
