Assistant General Manager

2 weeks ago


Redwood City, California, United States Taymax Group Full time
Job Title: Assistant General Manager

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Taymax Group. As an integral member of our management team, you will play a key role in ensuring the smooth operation of our fitness centers and providing exceptional customer service to our members.

Key Responsibilities:
  • Assist in the oversight of club operations to ensure an exceptional member experience.
  • Work closely with the Club Manager to build a positive and enthusiastic team atmosphere and a financially successful club.
  • Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
Requirements:
  • Must be 18 years of age or older and have a high school diploma/GED equivalent.
  • One year of customer service experience preferably in a similar gym or retail environment.
  • Current CPR Certification required.
  • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Solid supervisory, diplomacy, and listening skills.
  • Hard working, enthusiastic, and energetic, and a passion for health and fitness.
  • Strong customer service and problem resolution skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and welcome talent from all backgrounds and perspectives. Our commitment to diversity and inclusion is reflected in our Judgement Free Zone philosophy, where we strive to provide a welcoming and non-intimidating environment for all members.



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