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Store Operations Leader

2 months ago

Grapevine, Texas, United States Carters Full time

Employee Type:

Regular. If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app.

Do not apply using the below external application. Carter's, Inc. is the leading branded marketer in North America of apparel exclusively for infants and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized names in the industry. These brands are available in major department stores, national chains, and specialty retailers both domestically and internationally.

They are also sold through over 1,000 Company-operated locations across the United States, Canada, and Mexico, as well as online. The Company's Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon.

The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at Clothing, Kids Clothes, Toddler Clothes | Carter's.

Shop for baby clothing, baby necessities, and essentials at the most trusted name in baby, kids, and toddler clothing.

Shop our selection of adorable baby & kids clothing. $300 exclusive sign-on bonus**Certain restrictions apply; subject to terms of Signing Bonus Agreement. POSITION PURPOSE The Sales Manager's role is to uphold the Carter's mission, vision, and values to support a high-performing team that consistently delivers exceptional results.

The Sales Manager, in collaboration with the store management team, oversees the overall productivity of their store.


KEY RESPONSIBILITIES

People Management
Communicates professionally and effectively with the team, management, and associates.
Regularly addresses employee concerns with the Store Manager for prompt resolution.
Assists in recruitment; actively seeks candidates and reviews applications to ensure timely filling of open positions.
Provides consistent, real-time feedback to the store team.
Recognizes and rewards outstanding performance to enhance employee engagement.
Welcomes feedback with a positive attitude and takes appropriate action.
Collaborates with the Store Manager to address performance issues of associates.

Performance Oversight
Maintains the Company standard of a neat, clean, and organized store.
Exhibits exceptional customer service behaviors and upholds high standards throughout the store.
Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow-through.
Acts as Leader on Duty by driving results and responding to customer concerns promptly and effectively.
Assists store management in adjusting schedules based on business conditions to maximize sales and productivity.
Regularly communicates with the Store Manager to discuss strengths, opportunities, and trends in business.
Utilizes customer feedback to identify areas for improvement and implement actions to drive results.

Process Management
Supports the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines.
Assists the store team with Asset Protection through consistent customer service, education, and operational controls.
Executes Company directives within timelines, including visual merchandising, signage, markdowns, and sales promotions.
Builds customer loyalty through company-sponsored programs.
Ensures compliance with all company policies and procedures.

QUALIFICATIONS
High school diploma or GED minimum requirement; Associate's degree preferred or equivalent combination of education and experience.

Minimum of 1 year in retail store management.
Demonstrated customer engagement skills.
Strong listening, written, and oral communication skills.
Ability to manage multiple tasks simultaneously.
Basic computer skills.
Must be at least 18 years old.

PHYSICAL DEMANDS
Ability to lift 40 pounds regularly.
Ability to stand for extended periods; climb up and down a ladder.
Frequent walking and standing; regular bending, stooping, reaching, pushing, and pulling.

AVAILABILITY REQUIREMENTS
Regular work frequency is required to remain an active employee.
Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
Scheduled working shifts range from 3-8 hours in length (applicable state laws apply).


NOTE:
This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.Carter's is committed to fostering a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.