Customer Experience Specialist

3 weeks ago


St Louis, Missouri, United States Forever 21 Full time
About Forever 21

We are a fashion-forward retailer dedicated to providing the latest trends and styles to our customers. Our mission is to inspire and empower our employees to deliver exceptional customer service, drive sales growth, and contribute to the success of our company.

  • Job Summary:
  • As a Sales Associate, you will play a critical role in delivering a memorable shopping experience for our customers, promoting our products, and contributing to the overall success of the store.
Responsibilities
  • Provide exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
  • Utilize basic selling techniques to drive sales, introduce promotions, and build customer loyalty.
  • Contribute to maintaining a visually appealing store environment, adhering to company standards.
  • Participate in daily store recovery, ensuring the store is tidy and organized.
  • Work collaboratively with the team to achieve sales targets and provide exceptional customer service.
Requirements & Qualifications
  • At least 16 years of age.
  • Previous retail sales experience and cash handling skills preferred.
  • Strong communication, organizational, and time management skills.
  • Excellent interpersonal skills and ability to work in a fast-paced environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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