Customer Service Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Empire MG Full time
Customer Service Associate

At Empire MG, we are seeking a highly motivated and detail-oriented Customer Service Associate to join our team. As a key member of our sales management team, you will be responsible for executing outreach initiatives and providing daily support to our sales team.

Key Responsibilities:
  • Identify consumer trends and solutions to drive sales growth
  • Implement sales strategies to increase consumer exposure and engagement
  • Monitor and communicate market/industry trends, consumer feedback, and adjust campaigns accordingly
  • Collaborate with cross-functional teams to map territory, game plan, and launch marketing plans
  • Provide ongoing market evaluation through direct consumer contact, follow-ups, and monitoring of competition and industry trends
  • Ensure a seamless sales process through effective marketing and promotional tactics and collateral
  • Maintain a safe and clean work environment and adhere to company rules and regulations
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
  • Previous experience in customer service, sales, hospitality, or a related field (a plus)
  • Self-motivated and proven leader with excellent communication skills
  • Basic technical proficiency

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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