Customer Service Supervisor
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the safe and effective operation of our airport services.
Key Responsibilities- Supervise and Coordinate Daily Activities: Supervise and coordinate the daily activities of employees to ensure safe and effective operations.
- Enforce Safety Protocols: Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies, and safety procedures.
- Shift Scheduling and Management: Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
- Employee Relations and Disciplinary Action: Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives.
- Communication and Problem-Solving: Communicate with manager concerning any problems or issues and assist in the administration of payroll.
- Leadership and Team Management: Supervise a team of Customer Service Agents and Leads and perform other related duties as assigned.
- Local Residency: Must be a local (in-state) resident.
- Valid Driver's License: Valid In-State Driver's License.
- Background Check: Ability to pass up to a 10-year background check.
- Age and Authorization: Must be at least 18 years of age and have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Education and Experience: 2+ years of relevant experience and a High School diploma or GED.
- Flexibility and Adaptability: Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime.
- Physical Demands: Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Relevant Supervisory Experience: Relevant supervisory experience and a 4+ years of relevant experience.
- Leadership Qualities: Strong leadership qualities and ability to create a passionate and efficient workforce.
Unifi Aviation, LLC is an Equal Opportunity Employer.
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