Customer Service Supervisor

2 weeks ago


Albuquerque, New Mexico, United States Unifi Aviation, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the safe and effective operation of our airport services.

Key Responsibilities
  • Supervise and Coordinate Daily Activities: Supervise and coordinate the daily activities of employees to ensure safe and effective operations.
  • Enforce Safety Protocols: Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies, and safety procedures.
  • Shift Scheduling and Management: Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Employee Relations and Disciplinary Action: Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conduct, and diversity initiatives.
  • Communication and Problem-Solving: Communicate with manager concerning any problems or issues and assist in the administration of payroll.
  • Leadership and Team Management: Supervise a team of Customer Service Agents and Leads and perform other related duties as assigned.
Requirements
  • Local Residency: Must be a local (in-state) resident.
  • Valid Driver's License: Valid In-State Driver's License.
  • Background Check: Ability to pass up to a 10-year background check.
  • Age and Authorization: Must be at least 18 years of age and have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Education and Experience: 2+ years of relevant experience and a High School diploma or GED.
Working Conditions
  • Flexibility and Adaptability: Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime.
  • Physical Demands: Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Preferred Qualifications
  • Relevant Supervisory Experience: Relevant supervisory experience and a 4+ years of relevant experience.
  • Leadership Qualities: Strong leadership qualities and ability to create a passionate and efficient workforce.
Equal Opportunity Employer

Unifi Aviation, LLC is an Equal Opportunity Employer.



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