Field Service Technician

6 hours ago

Rocky Mount, North Carolina, United States Tri - Lift Industries Inc. Full time
Job Description

Tri-Lift Industries, Inc. is a third-generation family business seeking qualified individuals to join our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts, as well as aerial equipment and solutions, covering North Carolina, South Carolina, and Virginia.

Our vision and mission are to be the trusted long-term material handling partner in the market by delivering proven industry-leading products and services designed to enhance our customers' businesses. We stand by our core values that provide passion, professionalism, integrity, and teamwork. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families, including paid time off, medical, dental, life, short- and long-term disability, matching 401(k) Plan, uniform, and if a road technician, a vehicle and gas card. Our technicians have a positive attitude, good organizational and communication skills, and have their own tools. Candidates must pass a pre-employment drug test and have a valid and current driver's license. Driving records will be reviewed by the insurance company for eligibility for company vehicles.

Key Responsibilities:

  • Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
  • Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
  • Make appropriate equipment repairs or modifications.
  • Efficiently perform scheduled equipment maintenance.
  • Accurately and neatly document each service call and repair, providing the necessary paperwork.
  • Maintain serviceability and accountability of all company equipment.
  • Maintain the company service van in a clean, orderly, and hazard-free manner.
  • Secure and maintain service and parts inventory in the company vehicle.
  • Provide well-maintained personal tools required to effectively perform equipment service duties.
  • Responsible for keeping the work area clean and hazard-free.
  • Cooperatively performs additional duties when assigned by management.

Requirements:

  • Knowledge of electrical and industrial battery charger repair is a plus.
  • High school diploma or equivalent with three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
  • Effectively communicate with customers, co-workers, and management.
  • Ability to understand necessary service and training manuals and schematics.
  • Can safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion, and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking, and lifting, etc. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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