Store Leadership and Development Specialist
4 days ago
Catbird is a 20-year-old jewelry brand that has become a destination in New York City for gifts and jewelry. Our stores and website feature a curated selection from New York's most exciting designers, including our in-house line of jewelry made in our Brooklyn studio. We prioritize our customers' entire store experience, focusing on delighting them and celebrating their happiness.
Job Summary
We're seeking a Customer Experience Director to join our team in NYC. As a key member of our management team, you'll oversee store operations, manage staff, and develop processes to enhance the customer experience. Your expertise will drive sales growth, improve customer satisfaction, and contribute to our company's success.
Responsibilities
- Coach, train, and develop all store staff to ensure high-quality customer service
- Develop training plans for new employees using company tools and knowledge
- Maintain thorough awareness of policies, store operations, and product knowledge
- Review and plan business objectives to meet monthly/quarterly sales goals
- Partner with Area Manager and marketing teams for in-store events
Requirements
- 2+ years of retail leadership experience required
- Experience leading a team of 10-25 store employees
- Ability to prioritize during busy times
- Flexible scheduling availability
- Experienced in using Google Office Suite (Docs, Sheets, Pages) Jewelry and/or Clienteling experience a plus
What We Offer
We provide a competitive salary range of $68,000-$82,000 annually, plus quarterly sales bonus opportunities. Our benefits include healthcare eligibility following 30 days of hire, 15 vacation days, 7 sick days, and a professional development stipend of $200/year. We also offer parental leave, a generous employee discount, and pre-taxed MetroCards to save money on transportation.
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