Case Manager

4 weeks ago

Springfield, Massachusetts, United States Gandara Full time
Job Summary

The Gandara Center is seeking a skilled Case Manager to join our team. As a Case Manager, you will provide advocacy and support services to clients, develop strong relationships, and ensure client care and safety. This is a challenging and rewarding role that requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide advocacy and case management services to clients
  • Develop strong, supportive relationships with clients and provide for client care and safety
  • Complete all clinical documentation and casework for assigned residents
  • Maintain updated clinical notes and reporting in accordance with established record keeping procedures
  • Facilitate daily evidence-based psychoeducation groups and other recovery-based groups
  • Provide weekly individual case management sessions with assigned residents
  • Administer and complete the EIM/ESM forms and adhere to funding sources requirements
  • Maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits, and encourage growth and development
  • Develop and maintain a working relationship and knowledge of other social service agencies in the community
  • Notify supervisory staff immediately in the event of a client crisis, suspected illegal activity, or any behavior constituting an incident in the program
  • Administer drug/alcohol screens to residents when considered clinically appropriate
  • Provide orientation of services to prospective clients, family members, and community interest groups
  • Utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts
  • Acquire and maintain current the necessary certifications mandated by the Agency and funding sources

Requirements
  • Associates Degree + 2 years experience
  • Bachelor's degree + 1-2 years experience preferred
  • Demonstrated strong communication and interpersonal skills, including conflict resolution
  • Experience providing substance abuse services
  • Demonstrated organizational skill, able to multi-task
  • Demonstrated ability to lead through example
  • Must have valid driver's license and meet Agency requirements for driving history records
  • Must have availability of an automobile to transport clients or perform other supportive services as necessary

Benefits
  • Retirement Plan 403(b)
  • Mileage Reimbursement
  • Health, Dental, Vision, and Life Insurance
  • Paid Vacations
  • Paid Holidays
  • 8 Discretionary days a year

The Gandara Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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