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Electrical Lead

1 month ago

Lafayette, Louisiana, United States Global Data Systems Full time

The Customer Experience Lead is a vital member of the Customer Experience Team at Global Data Systems.

As an expert in relationship management, this role is responsible for helping GDS improve processes and create a positive customer experience.

Key responsibilities include:

  • Acting as a trusted advisor to Account Managers (AMs) during renewals and new business opportunities
  • Collaborating with AMs and clients to identify key performance indicators and ensure customers are achieving their goals
  • Monitoring and tracking desired outcomes established by the Customer Experience Team and interpreting data for multiple clients
  • Coordinating with technical and support team members to review data and identify customer-centric solutions
  • Building informative and engaging presentation decks, reports, and other artifacts for clients

Requirements include an Associate's Degree (or 2+ years of equivalent training) in marketing, communications, advertising, business management, or a related field, as well as solid knowledge of online customer engagement platforms and channels, and proficiency in MS Office and other customer services software.