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VIP Account Manager, Midwest
2 months ago
We are seeking a highly skilled and experienced VIP Account Manager to join our team at FanDuel. As a key member of our VIP department, you will be responsible for managing a portfolio of high-net-worth customers, building strong relationships, and providing an exceptional customer experience.
Key Responsibilities- Manage and retain a portfolio of high-value clients
- Provide proactive, one-stop service to encourage loyalty and retention
- Ensure compliance with regulatory requirements and responsible gaming ideals
- Collect and document customer profiles, preferences, and feedback
- Develop tailored rewards and offers to enhance customer satisfaction
- Meet productivity, quality, and service level agreement targets
- Provide detailed reports on customer satisfaction and product feedback
- Monitor customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
- Host VIPs at hospitality events and deliver against company responsible gaming protocols
- Mentor and develop VIP hosts within the team
- Minimum 2 years of experience in high-end customer service or a related field
- Excellent verbal and written communication skills
- Business-to-customer sales experience preferred
- Knowledge of the online gaming industry essential
- Passionate about providing top-level service and building strong relationships
- Confident and people-focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected around 25% of the time
FanDuel is a leading sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. We offer a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best selves.
We are committed to equal employment opportunity and believe that diversity of thought, perspectives, and experiences leads to better performance. We want our team to include diverse individuals because it makes FanDuel stronger and more competitive as One Team.
