Service Operations Manager

7 days ago

Joplin, Missouri, United States Goodyear Full time

Job Summary:

We are seeking a highly motivated and experienced Service Operations Manager to join our team at Goodyear. As a key member of our service department, you will be responsible for managing the day-to-day operations of our service department, ensuring that our guests receive exceptional service and that our service standards are met.

Key Responsibilities:

  • Manage the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests.
  • Drive and reach sales goals through guest interactions, including tire and service sales.
  • Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
  • Contribute to the training and development of service department associates.
  • Articulate all warranties, promotions, and advertisements.
  • Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
  • Maintain a clean and safe work and guest area.
  • Perform a variety of manual tasks for extended periods of time, including light and heavy lifting, standing, bending, and squatting.

Requirements:

  • Minimum 1 year of previous Automotive Service management experience.
  • Valid driver's license.
  • Must be at least 18 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications:

  • Previous automotive service sales experience.
  • Previous automotive service experience.

Position Criteria:

  • Strong work ethic; independently motivated to produce results with limited influence from others.
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork.
  • Ability to review, analyze, and interpret information, identify problems, and make decisions.
  • Ability to read, understand, and follow procedures and guidelines.
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays.
  • Commitment to following established safety policies and procedures.

About Goodyear:

Goodyear is one of the world's largest tire companies, employing about 62,000 people and manufacturing its products in 46 facilities in 21 countries around the world. Our two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.

Equal Employment Opportunity:

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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