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Customer Service Representative

2 months ago

Arlington, Virginia, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Cashier to join our team at Jackmont Hospitality. As a Cashier, you will be the first point of contact for our guests and play a critical role in delivering an exceptional dining experience.

Key Responsibilities
  • Guest Service
    • Warmly greet all guests and provide menus
    • Explain how things work to first-time guests and welcome back repeat guests
    • Take orders and payment with accuracy and efficiency
  • Team Collaboration
    • Actively communicate with team members to ensure a seamless guest experience
    • Assist team members when required
  • Operational Tasks
    • Complete Opening Checklist to ensure the front-of-house is properly stocked, organized, and clean for service
    • Process cash and credit card payments
    • Keep the counter organized and menus stocked throughout the shift
    • Complete Closing Checklist to ensure the front-of-house is properly shut down at the end of service
Requirements
  • Qualifications
    • Must be able to pass a 10-year federal background check in the airport
    • Enjoy hospitality and serving others
    • High energy and stamina to work in a fast-paced environment
    • Excellent interpersonal skills
    • Able to perform basic mathematical calculations
    • Able to use technology to enter guest orders and process payment
    • Able to work calmly and effectively under pressure
    • Able to lift and carry up to 30 pounds
    • Able to stand and walk for up to 10 hours per day
    • Able to work flexible shifts and schedules, inclusive of weekends and some holidays
    • Able to perform essential functions to company standards with reasonable accommodation
    • Able to communicate effectively in English