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Operational Technology Program Manager
2 months ago
Position: Program Manager, Operational Technology (OT) Network
Division: Operations
Department: SCADA Maintenance and Engineering
Union/Grade: Unit 9/Grade 29
Core Responsibilities:
As the Program Manager for Operational Technology (OT) Network, your primary responsibility will be to design, configure, implement, and provide ongoing support for the systems utilized by the SCADA team.
Reporting Structure:
You will operate under the general oversight of the Senior Program Manager, SCADA East Engineering.
Team Leadership:
Your role will include supervising SCADA Monitoring & Control Engineers, Project Managers, and Project Engineers.
Key Duties:
- Serve as a liaison to contracted vendors for designated OT network products and assess maintenance agreements.
- Stay informed about OT cybersecurity frameworks as specified by ISA, CIS, and NIST.
- Oversee OT network devices including routers, switches, and firewalls. Review security protocols, analyze system logs for potential threats, and propose measures to reduce security vulnerabilities.
- Collaborate with the Director of Security and team members on IT and SCADA security matters.
- Develop and execute processes for system integration and migration. Test and deploy system updates and patches to ensure the security of OT network hardware.
- Advise Senior Program Managers on assessing and recommending technical solutions and software.
- Document operational procedures to meet standards and contribute to the creation and revision of SCADA standards.
- Plan and direct the implementation of solutions for OT/SCADA networking, including LAN, WAN, and radio communication.
- Schedule upgrades and implement strategies to enhance OT network performance.
- Create and maintain comprehensive network diagrams.
- Establish and configure the switching and routing environment for the SCADA department OT Network.
- Diagnose and resolve issues with network hardware and software, and recommend tools for evaluating network performance.
- Provide status updates and alerts regarding network connection paths.
- Support and maintain backup solutions for designated systems.
Additional Responsibilities:
- Perform related tasks as necessary.
Minimum Qualifications:
Education and Experience:
- A Bachelor's degree in computer science, electrical engineering, or a related field.
- A minimum of seven (7) years of experience in implementing and maintaining a large-scale enterprise network environment is required; experience with OT/SCADA networks is preferred, or
- Any equivalent combination of education and experience.
Essential Knowledge, Skills, and Abilities:
- Technical expertise and experience with network devices, operating systems, routing protocols, and hardware products.
- Proficiency in Virus Protection products and management solutions, Patch management solutions, and Network Management products.
- Familiarity with Ethernet/IP, CIP, Modbus, OPC, and Cisco IOS is preferred.
- Ability to diagnose and interpret issues on network devices.
- Strong technical project management, interpersonal, written, and verbal communication skills.
Special Requirements:
A valid Massachusetts Class D Operator's License.
Preferred certifications include GIAC, Network, MCSE, and CISCO product certifications.
Participation in on-call rotation and emergency response tasks is required.
Tools and Equipment Used:
Various network and peripheral devices, mini-computer consoles, tape and disk storage systems, and office equipment.
Physical Demands:
The employee must be capable of using hands for operating objects and reaching with hands and arms, sitting and talking or hearing, walking, standing, climbing, balancing, stooping, kneeling, crouching, or crawling, tasting, and smelling. The employee must be able to lift and move objects up to 50 pounds and possess specific vision abilities.
Work Environment:
The employee will work in a computer center and various field settings, near moving mechanical parts, and may be exposed to risks of vibration and electromagnetic radiation. The noise level in the work environment is moderately loud.
Company: Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer.
