Front Desk Associate

7 days ago


Leavenworth, Kansas, United States KMG Hotels Full time
Job Title: Guest Service Associate

We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at the Hampton Inn Leavenworth. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide warm and welcoming service to guests, recognizing Hilton Honor Members and returning guests.
  • Efficiently check guests in and out, issue room keys, and provide information on hotel services and room locations.
  • Go above and beyond to exceed guest expectations and ensure their stay is memorable.
  • Ensure required identification is taken from guests at check-in and are in line with local legislative requirements.
  • Answer phones promptly and courteously, responding to guest calls, messages, requests, questions, or concerns.
  • Record guest preferences in the system and communicate any outstanding guest requests or issues to management.
  • Accurately process all cash and credit card transactions using established procedures.
  • Follow established hotel safety protocols and procedures at all times, immediately reporting any health and safety incidents or security breaches to the supervisor or manager on duty.
Requirements:
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Frequent standing up behind the desk and front office areas.
  • Basic computer skills and proficiency in PEP is preferred but not essential.
  • High School diploma /Secondary qualification or equivalent.
  • One year of front desk/guest service experience preferred.

About KMG Hotels:

KMG Hotels is a leading hospitality company founded in 2000 by Jay Koshiya and Sanjay Koshiya. With a strong commitment to growth and excellence, we strive to create an environment where all associates are valued and respected. Our goal is to exceed the expectations of our associates, guests, and partners, and to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management.


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