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Hotel Front Desk Agent

2 months ago

Leavenworth, United States Bmihospitality Full time

The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, can demonstrate initiative and be someone who has a reputation for delivering great service. In return, the Hampton Inn will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career. You'll not only be working with one of the world's iconic hotel brands, but also with a great team.

**Job Description:**

* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

* Controls and records financial transactions a front desk

* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

* Maintains a friendly, cheerful, and courteous demeanor at all times

* Performs other duties as assigned, requested, or deemed necessary by management

* Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

* Aids other associates and departments to contribute to the best overall performance of the department and the hotel

* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

**Preferred Skills:**

* Strong Computer skills, including Microsoft Office

* Ability to type 40+wpm

* Able to learn new web applications

* At least one year of experience in hotel customer service or accounting preferred

* Strong work ethic

* Able to stand for extended periods of time

* Able to lift up-to 20 lbs.

* Must be able to work weekends and holidays

**Benefits:**

* Medical and dental offered after a qualification period

* Vacation time accrued based on hours worked

* Washington State Paid Sick Leave

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