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Client Care Specialist

2 months ago

Minneapolis, Minnesota, United States Aveanna Healthcare Full time
About the Role

Aveanna Healthcare is seeking a highly motivated and dedicated individual to join our team as a Staffing Coordinator/Client Services Supervisor. This is an entry-level management position that offers amazing growth potential and the opportunity to make a meaningful impact in the lives of families in our community.

Key Responsibilities
  • Maintain a current awareness of the abilities and limitations of each field/external staff member.
  • Active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
  • Participate in location recruiting activities, including identifying, scheduling, and interviewing potential candidates.
  • Assist in provision of orientation and training for new staff members.
  • Coordinate and manage staffing and scheduling needs according to branch location.
  • Coordinate orientation and training scheduling.
  • Coordinate work schedules by allocating employees in shifts and positions.
  • Shift back-fill activities in the event of caregiver tardiness or absences.
  • Primary point of contact with patient family regarding staffing schedules.
Requirements
  • High school diploma or GED.
  • Six (6) months previous agency staffing or recruiting experience or at least one year of relevant customer service experience.
  • Proficient Microsoft Office and typing skills.
  • Bilingual a plus.
Physical Requirements
  • Must be able to speak, write, read and understand English.
  • Occasional lifting, carrying, pushing and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
  • Ability to climb stairs.
  • Must have visual and hearing acuity.
Work Environment

Performs duties in an office environment with occasional field visits during agency operating hours.