Guest Services Representative

5 days ago


Glendale, Arizona, United States ASM Global Full time
About the Position

We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities
  • Provide primary level of guest assistance throughout the venue, including main entrances and Club and Loft levels.
  • Assist with ADA Wheelchair escorts throughout events.
  • Provide knowledge of the stadium layout, seating sections, and emergency activity procedures.
  • Distribute venue information, hand out fan guides, and provide ADA services and information to guests with disabilities.
  • Handle complaints and compliments from guests, and provide general information and assistance as needed.
Requirements
  • Enthusiastic and friendly with a professional demeanor.
  • Ability to serve/approach all individuals in a friendly and helpful manner.
  • Must be comfortable working in large crowds.
  • Ability to remain calm and composed when dealing with emotional guests.
  • Ability to learn quickly, multi-task in a dynamic environment, and maintain a resilient and positive attitude.
Working Conditions

This position requires work inside and outside of the facility for all events with exposure to noise, heat, and cold.

Qualifications

Previous Guest Service experience preferred.



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