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Eligibility Supervisor

2 months ago

SaintBauzilledePutois, Occitanie, United States My Florida Corp Defunct Full time
Job Summary

We are seeking a highly skilled Eligibility Supervisor to join our team at My Florida Corp Defunct. As an Eligibility Supervisor, you will be responsible for determining initial and ongoing eligibility for social service programs, reviewing and analyzing error-prone and complex cases, and conducting trainings and monitoring staff.

Key Responsibilities
  • Supervise ESS Staff
  • Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
  • Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
  • Conduct training and mentor staff.
  • Plan, evaluate, lead and guide staff towards continuous quality improvement.
  • Lead their team in such a manner that enhances customer service and the goals of the agency.
Requirements
  • Have an Associate degree, or 60 semester or 90 quarter hours of college, plus two years' experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II – Not Call Center.
  • Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.
  • Must be willing to travel.
What We Offer

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.