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Customer Service Representative

2 months ago

Columbus, Ohio, United States Amerivet Services LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at AmeriVet Services LLC. As a key member of our front desk staff, you will be responsible for providing exceptional client service, handling client inquiries, and ensuring a seamless experience for our clients and their pets.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage client relationships, scheduling appointments, and handling client communications.
  • Operate a multiple-line telephone system, answering calls, and transferring clients to the appropriate staff member.
  • Process client payments, handle client complaints, and resolve issues in a fair and timely manner.
  • Stay up-to-date on hospital policies, procedures, and protocols to ensure accurate and informed client communication.
  • Participate in ongoing education and training to improve knowledge and skills in client service, veterinary care, and hospital operations.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Basic computer skills, including proficiency in Microsoft Office and hospital software systems.
  • Ability to maintain confidentiality and handle sensitive client information with discretion.
What We Offer

AmeriVet Services LLC is committed to providing a comprehensive benefits package, including:

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) matching and retirement savings plan.
  • Generous holidays and paid time off.
  • Career development programs and ongoing education opportunities.
  • Robust health and wellness initiatives and employee referral bonus programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.