Sales Support Representative

3 weeks ago


Independence, Missouri, United States Sysco Full time
About the Role

We are seeking a highly motivated Sales Support Representative to join our team at Sysco Guest Worldwide. As a key member of our sales support team, you will provide exceptional customer service and support to our Territory Managers and customers.

The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Customer Support: Answer incoming calls and emails from TMs, research and provide information on ETA, customer history data, order tracking, delivery issues, proof of delivery, etc.
  • Order Management: Process orders (including new, cancellation or additions to current order), invoices, credits/returns, and respond to customer inquiries.
  • Vendor Communication: Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
Requirements and Qualifications
  • Education: High School diploma or GED required; College degree preferred.
  • Experience: 2 years Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). Call Center experience a plus.
  • Skills & Abilities: Excellent communication (verbal and written), interpersonal and professional interactive skills necessary to perform at a high degree of proficiency.
Benefits

The salary range for this position is $14.95 - $22.45 per hour. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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