Regional Administrative Liaison
2 days ago
We are seeking a highly skilled and experienced Associate Benefit Opportunity Specialist III to serve as the CAS Regional/Administrative Office Liaison. This role will provide critical support to the Deputy Commissioner, Assistant Deputy Commissioner, and Regional Manager in the administration and functioning of the three CAS divisions within the Office of Homebound Outreach and Utility Intervention Services (HOUIS).
Key Responsibilities- Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at Homebound Outreach and Utility Intervention Services (HOUIS) Operations meetings, sharing outcomes verbally and in written form.
- Assist in the daily functions and operations of each unit (HVN/HB Center 90, HARU, EUIP), monitor the conduct and follow-up of application interviews to ensure timely public assistance as mandated by legal regulatory requirements.
- Respond to inquiries from Legal Services, Council Members Advocates, and utility companies, obtain information and provide information on Welfare Reforms initiatives as they relate to the target population.
- Review and control written complaints from various sources, edit responses to complaints received from Job Centers regarding HVN/HB issues and availability.
- Monitor Fair Hearing compliance activities, prepare weekly updates of fair hearing compliance, follow up on outstanding cases, scan Welfare Management System (WMS) inquiries and Fair Hearing Information System (FHIS) for completion of Fair Hearing decisions, identify errors and advise the Job Center where the case is assigned of corrective action.
- Make frequent and regular visits to HOUIS sites, other Job Centers, and Food Stamp offices to conduct studies on areas of activity affecting the HVN/HB population, determine whether activities are conducted efficiently and effectively, and in accordance with established policy and procedure.
- Provide technical support to HOUIS Managers to improve performance and productivity in HVN/HB Center 90 and FIA Job Centers relative to the HVN/HB population, with emphasis on Quality Control and Error Reduction.
- Participate in the training of HOUIS staff in the proper interpretation and application of agency policies and procedures, maintain necessary controls and records to ensure public assistance determinations are consistent with applicable laws, regulations, and policies.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist, or eighteen months of full-time satisfactory experience as described above.
- College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.
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Regional Administrative Liaison
1 month ago
New York, New York, United States City of New York Full timeJob SummaryWe are seeking a highly skilled and experienced Associate Benefit Opportunity Specialist III to serve as the CAS Regional/Administrative Office Liaison. This role will provide critical support to the Deputy Commissioner, Assistant Deputy Commissioner, and Regional Manager in the administration and functioning of the three CAS divisions within the...
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Regional Administrative Liaison
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New York, New York, United States City of New York Full timeJob SummaryWe are seeking a highly skilled and experienced Associate Benefit Opportunity Specialist III to serve as the CAS Regional/Administrative Office Liaison. This role will provide critical support to the Deputy Commissioner, Assistant Deputy Commissioner, and Regional Manager in the administration and functioning of the three CAS divisions within the...
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