Customer Service Representative

15 hours ago


Hacienda Heights, California, United States Packing Corp Of America Full time
Job Title: Senior Customer Service Representative

At Packaging Corporation of America, we are seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Respond to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates.
  • Receive and process new orders, and monitor the status of current orders.
  • Resolve customer complaints and requests for billing adjustments.
  • Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates.
  • Serve as a liaison between customers and internal departments to meet customer requirements.
  • Maintain organized customer files and investigate and resolve customer complaints.
Requirements:
  • Education equivalent to a high school diploma required.
  • Five (5) years' previous work experience in a customer service role, with experience handling customer orders on an order entry system, and maintaining/building strong positive customer business relationships.
  • Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook.
Preferred Requirements:
  • Associates degree or college accounting coursework.
  • Two (2) years' previous work experience in the manufacturing sector, containerboard, and corrugated packaging industry.
  • Previous experience using an automated order entry system.
Knowledge, Skills & Abilities:
  • Strong attention to meeting and exceeding customer expectations.
  • Ability to network and build relationships with individuals of various experience and corporate positions.
  • Strong active listening and evaluating skills.
  • Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.
  • Able to work in a fast-paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks.

We offer a competitive salary range of $57,200.00 to $85,800.00 and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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