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Customer Service Representative

2 months ago

Hacienda Heights, California, United States Gutierrez Insurance Full time
About the Job

Gutierrez Insurance is seeking a highly skilled and bilingual part-time Administrative Assistant to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, making outbound calls, and performing data entry tasks with high accuracy.

Key Responsibilities:
  • Customer Service: Respond to incoming phone calls, provide excellent customer service, and resolve customer inquiries in a timely and professional manner.
  • Data Entry: Accurately enter customer data into our computer systems, ensuring data integrity and consistency.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and management through effective verbal and written communication.
  • Administrative Support: Provide administrative support to the team, including tasks such as filing, photocopying, and maintaining a clean and organized workspace.
Requirements:
  • Bilingual: Fluency in Mandarin and English is required.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Technical Skills: Proficiency in basic computer skills, including Microsoft Office Suite and data entry software.
What We Offer:
  • Flexible Hours: Part-time position with flexible hours, including weekend and evening availability.
  • Opportunity to Grow: Opportunity to grow and develop your skills and career with our company.
  • Competitive Pay: Competitive pay and benefits package.