Mobility Planning Representative

4 weeks ago


New York, New York, United States rabbittransit Full time
Job Summary

We are seeking a highly skilled Mobility Planning Representative to join our team at rabbittransit. As a key member of our team, you will be responsible for fostering a mobility-planning atmosphere that finds solutions for clients to overcome barriers to transportation and contributes to our revenue stream by processing records and reports relating to system operations.

Key Responsibilities
  • Foster a positive mobility-planning atmosphere for special needs clients
  • Establish and maintain customer and community relationships
  • Meet all legal requirements by ensuring compliance with provisions of the Medical Assistance Transportation Program (MATP) instructions and regulations
  • Maintain accurate and timely mobility processes by completing customer re-verifications, sending determination letters, processing and documenting no shows, mileage reimbursement and fixed route reimbursements
  • Collaborate with accounting to edit accounts to ensure correct revenue stream
  • Serve as a primary contact for complex questions and concerns of special needs clients
  • May assist in conducting outreach events within the community, delivering presentations to groups, facilitating and attending small group meetings or information sessions for community advocacy
Requirements
  • HS degree or equivalent
  • Plus two years experience in mobility, customer service, or human service field
  • Ability to understand public transit systems operations and service area
  • Must maintain a dependable attendance record and work extra hours as necessary to meet deadlines
  • Experience in using personal computers, applications, with proficiency in Excel and data entry
  • Good working knowledge of English, grammar, punctuation, spelling, style, etc.
  • Ability to be detail oriented, organized, accurate, and able to prioritize work tasks
  • Ability to maintain confidentiality
  • Ability to be self-motivated and results oriented to accomplish objectives
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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