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Retail Operations Specialist

2 months ago

Blue Springs, Missouri, United States CNG Holdings, Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Assistant Store Manager. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring regulatory compliance.

Key Responsibilities
  • Customer Service: Serve and educate customers on our product portfolio, presenting all options that meet their needs.
  • Issue Resolution: Escalate issues to the store manager, District Director of Operations, and corporate office if unable to resolve directly with the customer.
  • Phone Support: Answer telephone inquiries, responding to general questions, customer applications, requests, or other issues.
  • Sales and Collections: Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  • Cash Handling: Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, and other cash handling requirements.
  • Transaction Processing: Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
  • Compliance: Comply with federal and state regulations and Company policies and procedures.
Requirements
  • Education: High school diploma, GED, or equivalent experience.
  • Experience: 1+ year(s) of experience in sales, customer service, and/or cash handling preferred.
  • Skills: Strong customer service, active listening, and verbal and written communication skills; proficient in Microsoft Office programs.
  • Physical Demands: Call center/retail/office environment; extensive cash handling; extended phone usage; long periods of standing; extended viewing of computer screens and typing.
Why Choose CNG Holdings, Inc.

CNG Holdings Inc. is a respected leader in the financial services industry, providing a wide range of convenient and accessible financial products and services designed to improve customers' financial situations. Our mission is to help and educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.