Part Time Sales Associate
1 month ago
Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 150 neighborhood stores across the country. As a Sales Associate, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities:
Customer Service:
- Provide a positive representation of Westlake Ace Hardware and proactively assist customers in solving problems.
- Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
- Possess a friendly outgoing demeanor and work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously, and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of store layout and location of products.
- Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
- Assist in creating a positive, professional, and safe work environment.
- Assist with receiving, checking in, and stocking of merchandise throughout the store.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
- Assist with merchandise resets through the store.
- Provide assistance to Department Specialists, i.e., price changes, special orders.
- Ensure signage is current throughout the store.
- Operate a forklift with proper training.
- Communicate any Store Support Center issue to General Manager for follow-up.
- Communicate any merchandising, cost control, or sales idea to General Manager.
- Participate in store meetings.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
At Westlake Ace Hardware, we value Service, Passion, Respect, Integrity, Teamwork, and Excellence. We strive to deliver exceptional customer service, show our love for the work we do, and appreciate the diversity and inclusivity of our workplace. We are committed to moral and ethical behavior, work together as a team, and strive for outstanding results through continuous improvement.
Requirements:
- High School or GED equivalent.
- Formal retail experience preferred.
- Standing, walking, lifting (up to 25lbs), and climbing.
Starting at $12.35-$13.00 per hour.
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