Optical Operations Manager

3 weeks ago


Blue Springs, Missouri, United States America's Best Full time
Job Description

We are seeking a skilled and experienced Assistant Eyeglass Manager to oversee the daily operations of our stores. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing store operations, and driving sales and performance goals.

Key Responsibilities
  • Monitor and achieve profit, sales, and performance goals by reviewing P&L statements and implementing strategies to optimize eyeglass department efficiency.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met by reviewing remakes and enforcing policies to ensure compliance.
  • Communicate with the General Manager, District Manager, and Corporate Office to provide store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates to ensure the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high caliber staff.

Requirements
  • Optical sales experience with supervising experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

About Us
We are America's Best, part of National Vision, one of the largest optical retailers in the United States. We strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

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