Label Industry Support Specialist
6 days ago
We are a full-service manufacturer of custom label design and printing, serving a wide range of industries across North America. With over 30 locations, we offer cutting-edge label printing solutions and a national reach with local touch.
Job Description
This Customer Service Representative role plays a crucial part in supporting our sales cycle by facilitating customer orders and providing basic account servicing. The ideal candidate will have excellent technology and communication skills, with a passion for delivering exceptional customer service. Previous experience in a manufacturing or similar environment is a plus.
Responsibilities
* Collect customer information and product specifications through direct communication
* Process new purchase orders, reviewing details and verifying accuracy
* Notify relevant personnel and route supplies, job jackets, and materials to production areas
* Handle customer inquiries and complaints in a timely manner, exhibiting excellent service and follow-through
Key Skills and Qualifications
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Previous experience in manufacturing or similar environment preferred
Benefits and Compensation
* Estimated salary: $52,000 per year
* Comprehensive benefits package, including medical, dental, and vision coverage
* Paid time off and holidays
* Opportunities for professional growth and development within the company
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