Support Representative Manager
1 week ago
At Resource Label Group, we are a full-service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 33+ locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch.
Why Work with Us?We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization. We believe in rewarding our employees with performance-based salary increases.
**On-Site Position
Responsibilities:- Speaks directly with internal and external customers collecting customer information and product specifications.
- Receives purchase orders from customers via email, fax, or telephone. Reviews all aspects of the order before accepting order and confirming.
- Processes new purchase orders into the system specific to individual job and customer including any delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders always maintaining clear and fluid communication.
- Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
Estimated Salary: $45,000 - $55,000 per year.
Key Skills and Qualifications:- Problem Solving: Identifies and escalates problems in a timely manner; Gathers and communicates information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Initiative: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
- Customer Focus: Recognizes potential customer problems, escalates, and solicits help when needed; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
- Conflict Management: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
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