Customer Service Director

3 days ago


Salt Lake, Utah, United States Resource Innovations Full time
Customer Service Manager

Resource Innovations is seeking a highly skilled Customer Service Manager to lead our Client Service Group. As a key member of our team, you will be responsible for delivering exceptional customer service, managing multiple programs, and driving business growth.

Key Responsibilities:
  • Lead the delivery of customer service programs across multiple utilities, ensuring timely and efficient processing of applications and customer inquiries.
  • Develop and implement process improvements to enhance customer experience and drive business growth.
  • Manage a team of customer service representatives, providing coaching, training, and performance management to ensure high-quality service delivery.
  • Collaborate with cross-functional teams, including account management, reporting, and training, to ensure seamless service delivery and customer satisfaction.
  • Develop and maintain relationships with clients, ensuring their needs are met and exceeded.
Requirements:
  • 4+ years of supervisory experience, with a proven track record of leading high-performing teams.
  • 3+ years of project management experience, with a focus on delivering complex programs and projects.
  • 2+ years of experience implementing technology solutions to drive business efficiency and growth.
  • Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Intermediate to advanced Microsoft Excel skills, with experience in data analysis and reporting.
What We Offer:

Resource Innovations offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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