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Director of Resident Services and Operations

2 months ago

Salt Lake, Utah, United States Capitol Hill Senior Living Full time
About the Opportunity

Capitol Hill Senior Living is seeking an experienced leader to fill the role of Executive Director. As a key member of our team, you will be responsible for creating and maintaining a residential environment that is welcoming, home-like, safe, and supportive.

Key Responsibilities
  • Leadership and Team Management
    • Ensure that CAPLICO Core Values and Code of Conduct are adhered to at all times.
    • Lead and supervise the management team by example, encouraging teamwork, promoting the facility's philosophy of customer service.
    • Motivate the staff to perform consistent, quality work and maintain high staff satisfaction through regular communication, individual coaching, celebration of achievement, and learning from mistakes.
  • Resident Services and Support
    • Collaborate with the Marketing and Wellness team to review prospective resident needs and to assure the ability of the facility to satisfy those needs.
    • Establish working relationships with residents and their significant others as well as with the surrounding community to promote positive relations.
    • Participate in weekly customer service planning meetings to maintain current knowledge of resident status and to ensure that the team is meeting resident needs.
  • Operational Management
    • Ensure compliance with Resident Rights and HIPAA policies at all times.
    • Perform all duties and responsibilities as set forth in our established policies and procedures.
    • Identify opportunities for service improvement through routine personal contact with the residents and facility staff, by analyzing available data, by monitoring of resident/family/staff concerns and suggestions.
  • Staff Development and Training
    • Oversee the continuing education and development of staff and maintains appropriate training documentation.
    • Ensure that systems are in place to recruit, interview, and hire people who are qualified and suited for their positions.
    • Support staff orientation and ensure that designated team members adequately prepare new co-workers to assume their work duties.
  • Financial Management
    • Manage resources to meet facility targets which include budget management, resident census, staff retention, customer satisfaction and customer wellness.
    • Ensure adequate staffing consistent with resident needs, budgetary guidelines and regulatory requirements.
  • Facility Maintenance and Safety
    • Oversee the maintenance of facility and grounds to provide attractive and comfortable surroundings and to ensure safety and security of residents, staff.
Requirements
  • Previous management experience in healthcare or service-related business.
  • Experience with budget preparation and management, supervision of at least five people with various functional responsibilities, successful interaction with customers (residents, patients, and clients) and the general public.
  • Must meet the education requirements set forth by the state's assisted living regulatory agencies.
  • Must meet age requirements according to facility policy and state regulations.
  • Must possess or be willing to obtain certification as Assisted Living Executive Director as required by state regulations in the allowable time limits.
  • Meet all requirements for health, criminal background check, and drug testing.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.