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Customer Service Representative

2 months ago

Clifton Park, New York, United States Capital District YMCA Full time

**About the Role**

The Capital District YMCA is seeking a dynamic Part-Time Member Service Representative to support the work of the Y, a leading charity committed to strengthening community.

**Key Responsibilities**

  • Deliver excellent service to all members, guests, and program participants.
  • Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the lobby area.
  • Previous work experience (1-3 years) in customer service, sales, or related experience is required.
  • Certifications required within 30 days of hire: CPR/AED, and First Aid.
  • Excellent interpersonal and problem-solving skills are essential.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Basic knowledge of computers is necessary.

**What We Offer**

Hourly rate is $13.25 per hour with a single membership and discounted childcare included.

Flexible hours, including weekend and closing shifts, are available.

**Requirements**

  • High School Diploma/GED or better.
  • 1-3 years of experience in customer service, sales, or related experience.

**Skills**

  • PC Experience: Intermediate
  • Problem Solving: Intermediate
  • Sales: Advanced
  • Work in diverse community: Intermediate
  • Telephone: Advanced
  • Data Entry: Intermediate
  • Customer Service: Intermediate
  • Communication: Intermediate