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Operations Supervisor

1 month ago

Liberty Center, Ohio, United States CEVA Logistics Full time
Job Summary

We are seeking an experienced Operations Supervisor to oversee transportation and customs processes, providing exceptional customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.

Key Responsibilities
  • Develop and provide excellent customer service to internal and external customers at all times.
  • Provide responsible supervision and control for all departmental activities, including retention and training efforts of staff and customers.
  • Conduct meetings with staff to assess group performance, discuss ideas for improvement, and inform staff of new developments.
  • Address employee performance problems promptly and directly in accordance with personnel policies.
  • Oversee performance statistics, review and monitor shipment documentation for accuracy, and examine various documents to ensure compliance with federal and foreign regulations.
  • Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
  • Communicate with customs officials to obtain release of incoming freight and resolve delays.
  • Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations as dictated by applicable regulations.
  • Ensure all policies and procedures are consistently administered.
  • Identify areas of concern in clients' import and export processes through monitoring of team performance, regular audit of shipment documents and accounting, and periodic client reviews.
  • Communicate with operations manager regarding progress and problems or issues.
  • Maintain a flexible work schedule, including outside normal business hours and after-hours on-call rotation.
  • Effectively participate in and/or supervise department projects related to assigned area of responsibility.
Requirements
  • High School Diploma or GED, minimum four years related experience.
  • Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics, or Supply Chain Management, Transportation, Finance, or related discipline preferred or equivalent combination of work experience and education.
  • Three years of industry experience preferred.
Preferred Qualifications
  • Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping.
  • Some professional certifications may be required.
What We Offer

We offer a comprehensive benefits package, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands.

We are a team-oriented company that values professional and personal growth. This role can be the first step on your career path with us, and we offer opportunities for advancement and development.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment and promoting diversity, equity, and inclusion in all aspects of our business.