Customer Service Representative
3 days ago
Overview:
EcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. We pride ourselves on delivering exceptional customer experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
We are currently seeking highly motivated individuals to join our team as Customer Service Representatives. As a CSR, you will be the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the company.
The ideal candidate will have a commitment to honest and exceptional customer service, with a strong focus on proactive outreach and personalized support. You will collaborate with internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).
Responsibilities:
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
- Answer and log calls from customers, technicians, and management in internal, secure system
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
- Schedule appointments for new and recurring pest control services
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Perform daily and weekly Pest Routes system clean-ups or scrubs
- Appropriately escalate inquiries or issues to management
- Complete and pass monthly trainings in Pest Webs system
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