Service Desk Specialist
2 days ago
About Us
">EcoShield Pest Solutions is a rapidly growing company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness through exceptional customer service and deliver above-and-beyond experiences for our customers, employees, partners, and communities.
">Job Description:
">This role requires a highly motivated and organized individual to serve as the primary point of contact for customers at the local level. You will collaborate with various internal teams to provide best-in-class customer service, maximize operational efficiency, and promote our services.
">Responsibilities:
">- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach.">
- Answer and log calls from customers, technicians, and management in internal systems.">
- Assist in monitoring daily technician schedules to ensure timely completion of services.">
- Complete and pass monthly trainings in Pest Webs system.">
Requirements:
">- A commitment to honest and exceptional customer service.">
- Willingness to work Monday - Friday, alternating Saturdays and some holidays.">
- Bilingual candidates are preferred.">
- At least 6 months of customer service experience, specifically communicating using phone answering and relay systems, email, and/or SMS.">
- Proficiency in the Microsoft Office Suite.">
- Able to type 60 WPM.">
Compensation:
">We offer a competitive hourly rate of $20.00 - $21.00 DOE, paid time off, benefits (medical, dental, vision, HSA, life insurance, short-term and long-term disability), and opportunities for growth and development.
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