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Client Relations Specialist
2 months ago
Position Summary:
As a Client Relations Specialist, you will play a crucial role in fostering outstanding service and nurturing strong connections with our clientele. Your responsibilities will encompass addressing inquiries, resolving challenges, and ensuring a high level of customer satisfaction through adept communication and problem-solving abilities. This position will involve managing all service-related aspects for a significant account within the manufacturing sector.
Key Responsibilities:
- Address customer inquiries promptly via various communication channels in a professional and courteous manner.
- Provide precise information regarding products, services, and account specifics to clients.
- Assist in troubleshooting customer issues by investigating concerns, formulating solutions, and following up to confirm resolution.
- Manage billing and invoicing processes, oversee paperwork flow, and monitor customer inventories.
- Employ data entry skills to update client information in the database during each interaction.
- Collaborate effectively with clients, office personnel, and warehouse teams.
- Maintain a positive demeanor and strive to achieve or surpass customer service objectives. Exhibit excellent time management skills with the ability to work independently.
Required Qualifications:
- Demonstrated experience in a customer service capacity or a related field.
- Proficiency in Microsoft Office and a quick aptitude for learning new software systems (experience with AS400/SAP is advantageous) and managing substantial volumes of correspondence.
- Strong communication skills with the capability to engage effectively with clients from diverse backgrounds.
- Exceptional phone etiquette and active listening capabilities.
- Ability to multitask, prioritize responsibilities, and manage time efficiently.
- Experience in sales or customer support is essential.
- Strong data entry skills for meticulous record maintenance.
If you are dedicated to providing exceptional customer service and excel in a dynamic environment, this opportunity may be a perfect fit for you.
#EqualOpportunityEmployer
Company OverviewAdvance Services Inc. is committed to delivering the most qualified and reliable workforce in the industry through our distinctive comprehensive interviewing and screening processes. By partnering with our clients, we can tailor our staffing solutions to meet their specific needs while ensuring the delivery of top-tier employees. As a leader in the industry, Advance Services continues to expand, serving over 1,400 clients nationwide and operating more than 60 offices across the United States. EOE.