Customer Service Associate
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, assisting with loan applications, and working with team leads to meet and exceed monthly goals.
Key Responsibilities- Assist customers with loan applications from start to finish
- Provide exceptional customer service through various channels, including phone, email, and in-person
- Work collaboratively with team leads to achieve sales and customer satisfaction goals
- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers
- Participate in ongoing learning and development to improve skills and knowledge
- High school diploma or equivalent required
- Phone customer service experience preferred
- Dedication to helping others and providing excellent customer service
- Experience in a service-related field, with cash handling experience a plus
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Computer proficiency required
- $16-$24 per hour
- $500 sign-on bonus paid after 90 days of employment
- Generous PTO and paid time off to volunteer
- Paid parental leave
- 100% company-paid health insurance
- 401k with 5% company match
- Student loan repayment plan
Our fast-paced retail service environment requires individuals who are able to work well under pressure and adapt to changing situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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