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Commercial Operations Coordinator II

2 months ago

Rapid City, South Dakota, United States BluePeak Advisors Full time

Position Overview

"We Expand the Horizons of Opportunities for Our Communities."

Role Responsibilities: This role encompasses the supervision and administration of our commercial sales accounts, which includes scheduling, order processing, installations, and project completions. If this aligns with your interests, please continue reading.

Become a part of our mission to build and deliver high-speed fiber internet connections directly to customers.

Key Responsibilities:

  • Engage with commercial clients to coordinate installation dates and times for their services.
  • Confirm services ordered and necessary equipment, while informing clients of their requirements prior to installation.
  • Collaborate with Installation and Networking teams to arrange equipment and technicians for the anticipated installation date requested by the customer.
  • Organize project specifics and provide updates to all relevant parties.
  • Execute phone porting and manage the editing of phone accounts.
  • Establish customer accounts, create service products, and assign phone numbers.
  • Determine and confirm installation dates with clients.
  • Conduct follow-ups with customers post-installation to ensure functionality.
  • Assist team members with inquiries regarding orders.
  • Follow up with colleagues on any missing or required information related to orders or FOC rejections.
  • Maintain an up-to-date understanding of departmental operations and current policies.
  • Ensure accurate record-keeping for the department as necessary.
  • Develop, maintain, and accurately monitor the status of various projects.
  • Perform all other related tasks as assigned.

Qualifications:

  • High School diploma or GED with 1-3 years of administrative or clerical experience, or an equivalent combination of education and experience.
  • Strong customer service and time management capabilities.
  • Exceptional verbal, written, and presentation skills.
  • Excellent organizational and interpersonal abilities.
  • Capacity to maintain professionalism in challenging or changing circumstances.
  • Must successfully pass a background check and drug screening prior to employment.
  • Proficiency in MS Office Suite: Outlook, PowerPoint, Word, Excel, OneNote.
  • The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Regularly required to communicate verbally and audibly.
  • Required to use hands for handling objects and paperwork.
  • Required to utilize close vision and maintain focus.
  • Required to limit personal technology use during work hours.
  • Must be able to operate office equipment including, but not limited to, telephones, headsets, computers, and printers.
  • Required to lift up to 5 lbs at a time.
  • Must have reliable transportation.

Why Choose BluePeak Advisors?

  • Competitive Salary with Annual Bonus Opportunities.
  • Comprehensive Benefits Package, including Medical, Dental, Vision, Life Insurance, and 401(k).
  • Generous Vacation and Paid Sick Leave, along with Paid Holidays and Personal Days.
  • Opportunities for Professional Development with a Focus on Internal Advancement.
  • Employee Discounts on BluePeak Services, including Internet.
  • A progressive and inclusive workplace culture that provides the flexibility, support, and resources necessary for career success.

About BluePeak Advisors

We believe that the size of the city should not dictate the quality of technology available. That’s why we are committed to providing you with faster, more reliable service without the obstacles of red tape, hidden fees, or slow response times. With speeds of up to 5 gigabits for residential customers and 10 gigabits for businesses, we are redefining the standards—from internet to television, to connecting every device in your home, and powering your business. We are not only delivering the best fiber connections in your community but also addressing the evolving needs of modern living.

BluePeak Advisors is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without discrimination or harassment of any kind. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c