Customer Experience Ambassador

24 hours ago


East Providence, Rhode Island, United States MOO Inc Full time

MOO Inc is a dynamic company that offers an attractive salary of $45,000 to $65,000 per annum for this exciting role. We are seeking a highly motivated and experienced Customer Service Representative to join our team in Boston, Denver, or East Providence. As a key member of our support team, you will be responsible for delivering world-class service to our customers via phone, chat, and email.

About the Role

The successful candidate will report to a Customer Service Supervisor and will be responsible for communicating with customers, resolving issues, and exceeding expectations. You will work in a fast-paced environment and be able to adapt to change. If you are passionate about people and enjoy working in a team, this could be the perfect opportunity for you.

  • You will respond to customer queries via phone, email, and chat.
  • You will put the customer first and adhere to their schedule with punctuality.
  • You will meet productivity targets based on forecasting and incoming volumes.
  • You will identify opportunities for site and process improvements and notify management.
Requirements

We are looking for someone who is enthusiastic, dependable, and open to a fast-paced environment. You should have excellent oral and written skills with high attention to detail and advanced computer skills. A solid understanding of Adobe Creative Suite or other online designing software would be a bonus.

  • You must have initiative and decisiveness, able to think outside the box to creatively solve problems.
  • You should have a go-getter attitude, someone who does not settle for just okay.
  • You should be able to communicate effectively and build strong relationships with customers and colleagues.
Benefits

As a valued member of our team, you will receive a comprehensive benefits package, including 22 days' PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave, and health insurance. You will also receive breakfast and fresh fruit every day, lunch on Fridays, and all the ice cream you can eat.



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