Hospitality Services Associate

1 week ago


Newark, Delaware, United States SpringHill Suites by Marriott Full time
Position Overview

The Guest Services Representative plays a crucial role in ensuring guests have a remarkable stay by providing exceptional service.

Key Responsibilities:

1. Welcome, register, and allocate accommodations to hotel guests.

2. Verify payment methods, including credit card details, and confirm guest contact information upon check-in.

3. Manage guest reservations through the designated external booking system, ensuring all necessary information is accurately collected.

4. Address billing inquiries, modify reservations, and assist guests efficiently and courteously.

5. Respond to incoming calls, fulfill guest requests, and document these in the appropriate systems.

6. Secure guests' valuables in hotel safes or safe-deposit boxes for their peace of mind.

7. Conduct financial transactions, including balancing accounts during check-in and check-out processes, and accurately entering invoices.

8. Serve food and beverages to guests, contributing to a delightful dining experience.

9. Adhere to safety protocols and utilize required safety equipment to maintain a secure environment.

10. Monitor guest satisfaction scores and strive to enhance both departmental and overall guest contentment.

11. Undertake additional tasks as directed by management in a timely manner throughout the shift.

Communication:

Maintain clear communication regarding guest interactions, property issues, and daily occurrences with supervisors and team members.

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